Frequently Asked Questions About Websites

WordPress allows you to easily manage your content after your site is live. In the old days, you would have to contact a web developer to update anything on your site. With a MittunMade site built on WordPress, you can literally update your home page text from your phone. Yes, we’re serious.

On top of that, the WordPress framework is the most dependable CMS in existence. That means more resources, more plugins, more extensions to do practically anything you can imagine.

In short, WordPress is the best choice for your website framework.

Mittun can only build websites with full, unrestricted web host access. This means that if your website is hosted on a shared server with a legacy hosting company that simply “cannot” give us root server access, we cannot build your website. And trust us— you don’t want your site hosted with them anyway, as it’s grounds for disaster.

We highly recommend using a large-scale website hosting provider to host your website. Nearly every website-related issue can be broken down to an outdated server or outdated web host.

The advantage of going with a major website hosting provider is the following:

• 24/7 support
• Reliable infrastructure
• Scalable
• Works with anything
• Constantly updated
• Millions of resources, plugins, add-ons and tutorials

Our favorite web hosts (in no particular order):

• Pantheon
• Flywheel
• WPengine
• GoDaddy with cPanel
• Hostgator with cPanel

We can build custom themes. We also have several favorite WordPress themes. We usually start with wireframes/mockups first and then customize a WordPress theme to match exactly what you would want.

We can design, create & build custom WordPress plugins for your website. We recommend researching for preexisting solutions first, as custom plugin development can be rather costly— depending on the requested/needed functionality.

Yes, definitely. We also use SEO in the way we name files for the website and we set up Google Analytics so you can track which pages people are visiting the most/least etc.

Yes, whether we build out a fresh site or work on an existing site we will update to the latest version of WordPress. We will install a drag and drop builder as well to make things easy to update.

Yes of course. It is important to save your images/files for the web to help increase the speed of your site. We also have other techniques we use such as minifying the CSS/JS on the site and utilizing speed/caching plugins when needed.

We provide a User Manual which is a PDF with directions on how to use your new WordPress site. We also create “How To videos” and share those with you as well. If further training is needed, we can also have a couple training video call sessions.

For our base packages, Mittun does not include raw design files

• These files are available for any package over $25,000
• These files can be purchased as an add-on for any base website package smaller than $25k

For our enterprise packages, Mittun does include raw design files

Yes, definitely!

A minimum of 1 hour per week, especially during the feedback stages.

Mittun utilizes the WordPress framework which is valid, clean, easy to read and open sourced.

Mittun utilizes premium plugins whenever possible that are valid, clean and easy to read.

Mittun utilizes premium themes whenever possible that are valid, clean and easy to read.

Mittun builds custom themes/plugins when applicable, and ensures code is valid, clean and easy to read (human-friendly).

NOTE: Minification, compression and loading speeds:

• Mittun will minify code to speed up performance. When minifying files, they become unreadable by a human.
• Minifying is the industry standard
• When minifying a file, there are ways to unminify it for editing purposes/reading purposes

You’ll receive a minimum of 5 how-to videos along with step-by-step instructions on how to manage and update your website. If you feel that you need guidance and help after this point, Mittun offers Website Care Plans starting at $99/mo depending on the level of service that you need.

Typically, yes. It really depends on how many “unique presentations” of your content you’d like set up initially, that differs from the home page. If your website has 15 or less pages then 3 interior pages is enough. If you have a lot more than that, then you’ll likely want some more interior page templates. And since the website will be built with an intuitive drag-and-drop page builder, and you’ll be able to clone/copy unlimited pages yourself— the three interior pages are a fantastic starting point and you can always upgrade to more page templates later on.

Mittun utilizes CSS and JS to allow for smooth, modern experiences for the user, giving them a “feeling” when they interact with an element on the page. The feeling is achieved with subtle interactions, transitions and animations that let the user know they are connecting with an element on the website.

The things to consider are:

• How does this affect the loading speed of the site?
• How does this animation affect the mobile user experience?
• Is this animation necessary?
• Does this animation cause confusion?
• Does this animation make things better for the user?

Yes, definitely!

Yes, updating the theme is pretty simple. We make all our changes to sites using a child theme, so we don’t have to worry about anything being overwritten. The themes we use rarely need updating and always update well when WordPress makes major updates.

Yes, we host on Pantheon which is our favorite hosting provider because they are very fast and provide a development and testing environment which allows us to test every aspect of the website, such as different themes, plugins etc without affecting the live site. Pantheon uses a global CDN, which increases the speed of a site by fetching static assets from your site’s server and caching them on their servers. When a browser makes a request to visit your site, the static contents are served via the CDN rather than by your site. Depending on the provider, utilizing CDN is likely still an option most hosting providers utilize CDN.

On a regular day to day basis the majority of work (99%) is done in house thru the Mittun development team. On rare occasions we do use other integration specialists as needed. We do not randomly contract work to a freelancer. They must be a legit company or agency.

When we export/import blogs we will manually clean up everything, check tagging, and make sure everything imported correctly. We also make sure it looks exactly how you want it to look.

Issue: Slow server
Resolution: Better website host

Issue: Invalid SSL, causing security issues
Resolution: Install valid SSL secure certificate

Issue: Bad plugin, causing script conflicts and database errors
Resolution: Remove or fix broken plugin

Issue: Not enough memory, sometimes pages just timeout and go blank
Resolution: Increase the memory limit of WordPress website 

Issue: Image file sizes are too big, not optimized for web
Resolution: Resave all images in a compressed, optimized-for-web format

Issue: Too many scripts that are poorly coded
Resolution: Consolidate scripts, minify scripts when possible, clean up code

• Email Pop Ups
• Saving contact form submissions into the website’s database
• Using advanced analytics to track users
• Using heatmap tracking software to track specific clicks and where users hover
• A/B testing two variables, to see which option gets more clicks (send 50% of users to option A, 50% of users to option B, and see which option gets more conversions. Then, after this sample size, implement the winning variation for the remainder of the campaign.)

The best way to revisit your branding is prior to rebuilding your website, so the brand can guide design decisions. However, we understand that this might not be possible, and our design process allows for this. Let us know if you plan on redoing your branding in the near future so your website designs are objective and goal based, rather than based on the current branding. We can always change fonts and colors after the site is live, with minimal development hours required.

Yes, absolutely! This is the most common struggle our partners have and we have a solution to make this a non-issue. We’ll use our royalty free stock photos as a starting point, and give you paid options to choose from as well. You only pay for photos that you have to, and we’ll always let you know if we have rights to use a photo or not. If you decide you love a photo but we don’t have the rights to use it, we can find a similar one that we do have the rights to.

The fastest way to cancel your ClassyPress Pro subscription is to email us at “support@mittun.com” with “ClassyPress Pro – Cancellation Request” in the subject line. Make sure to email us from the email you have on file, AND provide the original order number. You can find your order number in your original email confirmation receipt, as well as right here: https://www.mittun.com/my-account/ 

Once we receive your request we will cancel your subscription immediately.

If you can’t access your account from the my-account link referenced above, reset your password using the email you originally used when purchasing the plugin, click the link in the email (check your spam folder) and follow the steps to login. If you have any issues, just ask!

Mittun is proud to offer a 14-day money-back guarantee on any product we sell or any services we provide. You must return the product back to us in its entirety and cannot use any portion of the product or service moving forward. You must request the refund prior to the 15th day, by emailing us at support@mittun.com with the details of your request.

Exceptions:

• Special events or short-term projects with a life spanning less than 14 days: No refunds provided. If you need a new website for a 2-day event (for example), and then ask for a refund after this 2-day event is complete, we cannot provide it as the website was 100% utilized for that 2-day period.
• New Websites: Refund window varies. New websites are complex builds and project specifics are determined on a per-project basis, pending timeline and scope. Mittun’s return policy and money-back guarantee is shared with you prior to making the first payment.
• A-la-carte development requests: Refund window is (3) days. We allocate resources immediately and cannot resell or reuse custom, one-off projects with specific requirements.